FAQ

On this page you can find answers to some of the frequently questions of online shopper customer. If the answer to your question isn’t present,  please contact us directly and we will reply promptly.

It is possible to place an order using this online shop, you can add the product that you are interested for in the cart and follow the purchase procedure.

Absolutely not.
Our eCommerce provide for a purchase without creating an account. You can choose to place an order without an account, in that case it will be sufficient to sign only the billing and shipping address.

In any case we recommend to create an account, so you can check out every time news or particular extraordinary promotions.

In ogni caso consigliamo di effettuare anche la registrazione, in questo modo potrai restare sempre aggiornato su novità o su particolari promozioni straordinarie.

The types of accepted payment are:

  • PayPal: you can pay by credit card even if you haven’t got an active PayPal account.
  • Bank Transfer: By sending us a bank transfer immediately after completing the order, you’ll find the bank details in the same order.

We handle and ship the orders very quickly.

We prepare and ship all orders within 24/h from the time of receipt of the order. The delivery by express courier is carried out in 48/h later, in all Europe. For shipping extra UE, the delivery time could be longer, based on the location to arrive.

All orders received within one o’clock in the afternoon, will be processed and shipped the same day.

For shipping we use the courier BRT or UPS, it depends the place to reach.

Of course! For every purchase we include a free special insurance from damage in case of accidental lost by the courier.

If there will be any problems, we will provide for replacement in case of damage or a new shipping, in case of lost, at no more charge.

Yes! If you don’t like the product/s that you purchased, you can exercise the right of withdrawal and take the full refund.

To exercise the right of withdrawal you can send us ane-mail, at info@perlopiu.it Here you can communicate the intention to withdraw, no later than 14 days from the date of receipt of the order.

Subsequently, it is essential that the product/s to be returned is sent at your expenses to our office:
xlo + by UWM Italian LTD
Location Petrona, 18 / D
50038 – Barberino del Mugello (Fi)
Italy.

In case of withdrawal it is essential prerogative that the product/s will be returned intact in its entirety and in its original packaging.

We will refund the money no later than 7 days from the date of receipt of the goods at our office.

Usually we have always everything available.
In each product card is the availability and the quantity indicated.

In case of special requests or for purchases of more quantity than indicated in our product card, please send us an email to our email address: info@perlopiu.it.

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